Frequently Asked Questions

Parking FAQ

What is Boxcar Parking?


Boxcar is a platform designed to connect parkers with property owners who have excess available space (whether it’s a lot, driveway, or garage). We focus on finding parking spots in areas where current demand outstrips supply.




How does it work?


Start by downloading the Boxcar app. From there, you will have the ability to sign up and make reservations. All reservations are guaranteed, and we never overbook, so you can be confident that you’ll have a space when you need it.




What is the cost?


Parking spot costs vary by town and location. Each parking spot will have a price associated with it, and it will be clearly visible when viewing a location and before you confirm a reservation.




How do I reserve a space?


You reserve a space directly in the Boxcar app. Once you’ve selected a location, and the days you need, click on the Reserve button. If you haven’t already registered and provided your vehicle and billing information, you will be prompted to do so before you are able to Confirm.




How do I know I have a space reserved?


Once you’ve made a reservation, you’ll receive a confirmation email. You’ll also be able to see your reservations under the “Reservations” tab.




How will I know where to park?


Before booking, you’ll be able to see a general description of the location and parking spot(s). Once you’ve booked, you will see a full description of the parking spot, as well as instructions. If you have any additional questions, please reach out to park@boxcarapp.com.




How far in advance can I reserve?


You can reserve same day, and the standard setting gives users the ability to book out 14 days in advance.




What is the cancellation policy?


Cancellation times vary by property. You can see the cancellation deadline when you are reserving a spot, and also in your reservation details. Parking reservations can be cancelled, for a credit, before that time. In order to do that, swipe left on the reservation in the Boxcar app and tap Cancel. Reservations cancelled after the designated time will not receive a credit.




What do I do if someone else is parked in my parking spot?


Mistakes do happen, and if someone is erroneously parked in your spot, please park in the next available spot, and let us know at park@boxcarapp.com. If there are no readily available spots, please find a suitable alternative, and send us an email with the full details. We will make sure that there is a satisfactory resolution.




What happens if I can’t access my space?


If you are unable to access your space, and there is no readily available alternative, please email park@boxcarapp.com, preferably including a photo of the problem. You will not be charged for that day. Boxcar will also compensate you for any additional reasonable out of pocket expense incurred.




Who do I contact if I need support?


Please email support@boxcarapp.com. In the event of an emergency, please call 908-485-PARK (7275).




Can I park overnight?


Many of our locations offer overnight parking for an additional fee. For more information, email support@boxcarapp.com.




I have more than one car. How do I let you know which car I am parking?


If you have more than one car, you can specify which you are parking each day by tapping the three dots in the top right corner of your reservation and choosing the correct vehicle from the drop-down menu.




Each of my reservations is only a few dollars. Why do large charges show up on my credit card bill?


Our billing is done every feew days, so multiple reservations are often charged together. If you ever have a question about a specific charge, email support@boxcarapp.com. Any correct charges that are disputed through your credit card company will incur a $15 fee, so please check with us first.




Don't see your question here?


Email us at support@boxcarapp.com and we'll answer your question right away.




Do Boxcar credits expire?


Welcome credits expire after 30 days. Most other credits expire after 1 year.




Can I use a commuter benefits account to pay for my Boxcar services?


Yes, you can! We are currently able to direct bill to a number of commuter benefits providers. If you would like to inquire about your specific provider, please email us at support@boxcarapp.com.




How do I delete a credit card, or change my default card?


From the Boxcar app home screen swipe left, then tap Cards. You can then slide the card that you would like to edit to the left. Set the card as your default by tapping the Bus Symbol (Transportation), Car Symbol (Parking), or Briefcase Symbol (Workspace). You can also tap DELETE to delete a card from your account.




How do I cancel a reservation?


You can cancel a reservation by going into the “View My Reservations” tab, sliding the reservation to the left, and clicking on the “CANCEL” option that appears.





 

Bus FAQ

What is Boxcar Parking?


Boxcar is a platform designed to connect parkers with property owners who have excess available space (whether it’s a lot, driveway, or garage). We focus on finding parking spots in areas where current demand outstrips supply.




How does it work?


Start by downloading the Boxcar app. From there, you will have the ability to sign up and make reservations. All reservations are guaranteed, and we never overbook, so you can be confident that you’ll have a space when you need it.




What is the cost?


Parking spot costs vary by town and location. Each parking spot will have a price associated with it, and it will be clearly visible when viewing a location and before you confirm a reservation.




How do I reserve a space?


You reserve a space directly in the Boxcar app. Once you’ve selected a location, and the days you need, click on the Reserve button. If you haven’t already registered and provided your vehicle and billing information, you will be prompted to do so before you are able to Confirm.




How do I know I have a space reserved?


Once you’ve made a reservation, you’ll receive a confirmation email. You’ll also be able to see your reservations under the “Reservations” tab.




How will I know where to park?


Before booking, you’ll be able to see a general description of the location and parking spot(s). Once you’ve booked, you will see a full description of the parking spot, as well as instructions. If you have any additional questions, please reach out to park@boxcarapp.com.




How far in advance can I reserve?


You can reserve same day, and the standard setting gives users the ability to book out 14 days in advance.




What is the cancellation policy?


Cancellation times vary by property. You can see the cancellation deadline when you are reserving a spot, and also in your reservation details. Parking reservations can be cancelled, for a credit, before that time. In order to do that, swipe left on the reservation in the Boxcar app and tap Cancel. Reservations cancelled after the designated time will not receive a credit.




What do I do if someone else is parked in my parking spot?


Mistakes do happen, and if someone is erroneously parked in your spot, please park in the next available spot, and let us know at park@boxcarapp.com. If there are no readily available spots, please find a suitable alternative, and send us an email with the full details. We will make sure that there is a satisfactory resolution.




What happens if I can’t access my space?


If you are unable to access your space, and there is no readily available alternative, please email park@boxcarapp.com, preferably including a photo of the problem. You will not be charged for that day. Boxcar will also compensate you for any additional reasonable out of pocket expense incurred.




Who do I contact if I need support?


Please email support@boxcarapp.com. In the event of an emergency, please call 908-485-PARK (7275).




Can I park overnight?


Many of our locations offer overnight parking for an additional fee. For more information, email support@boxcarapp.com.




I have more than one car. How do I let you know which car I am parking?


If you have more than one car, you can specify which you are parking each day by tapping the three dots in the top right corner of your reservation and choosing the correct vehicle from the drop-down menu.




Each of my reservations is only a few dollars. Why do large charges show up on my credit card bill?


Our billing is done every feew days, so multiple reservations are often charged together. If you ever have a question about a specific charge, email support@boxcarapp.com. Any correct charges that are disputed through your credit card company will incur a $15 fee, so please check with us first.




Don't see your question here?


Email us at support@boxcarapp.com and we'll answer your question right away.




Do Boxcar credits expire?


Welcome credits expire after 30 days. Most other credits expire after 1 year.




Can I use a commuter benefits account to pay for my Boxcar services?


Yes, you can! We are currently able to direct bill to a number of commuter benefits providers. If you would like to inquire about your specific provider, please email us at support@boxcarapp.com.




How do I delete a credit card, or change my default card?


From the Boxcar app home screen swipe left, then tap Cards. You can then slide the card that you would like to edit to the left. Set the card as your default by tapping the Bus Symbol (Transportation), Car Symbol (Parking), or Briefcase Symbol (Workspace). You can also tap DELETE to delete a card from your account.




How do I cancel a reservation?


You can cancel a reservation by going into the “View My Reservations” tab, sliding the reservation to the left, and clicking on the “CANCEL” option that appears.





 

Grocery FAQ

What is a Boxcar Membership?


Monthly memberships provide discounts on parking and bus tickets, as well as other perks like extended booking and cancellation windows.




How do I see the available options?


From the left-hand menu on the Boxcar home screen, tap Browse Memberships.




How do I purchase a membership?


From the Browse Membership screen, tap the + under the membership you would like. Confirm the purchase, and you are all set!




Does a Boxcar membership renew automatically?


Yes, your membership will renew on the 1st of each month.




Is the cost pro-rated if I purchase mid-month?


Absolutely. If you purchase a membership mid-month, the fee will be automatically pro-rated for the rest of that month.




Can I pay for a membership with my transit card?


Due to the rules governing transit accounts, you cannot pay for a membership fee with a transit card. Please add a personal card to your Boxcar account and set it as the Misc. default (by swiping left on the card info and tapping the briefcase icon).




Can I have more than 1 membership?


Absolutely! If you both park and ride with Boxcar, you can have memberships for each and save even more.




Does the discount apply automatically?


As long as you have an active membership, the discount will apply automatically each time you make a reservation. You’ll see it reflected on the checkout screen.




What about reservations I’ve already booked?


Membership discounts are not retroactive.




How do I cancel a membership?


From the left-hand menu, tap Browse Memberships, then My Memberships. Tap the – below the membership you would like to cancel. Cancellations take effect on the 1st of the following month.




Do memberships run for 30 days, or a calendar month?


Memberships are charged on the 1st, and run for the calendar month.





 

Movie FAQ

What is Boxcar Parking?


Boxcar is a platform designed to connect parkers with property owners who have excess available space (whether it’s a lot, driveway, or garage). We focus on finding parking spots in areas where current demand outstrips supply.




How does it work?


Start by downloading the Boxcar app. From there, you will have the ability to sign up and make reservations. All reservations are guaranteed, and we never overbook, so you can be confident that you’ll have a space when you need it.




What is the cost?


Parking spot costs vary by town and location. Each parking spot will have a price associated with it, and it will be clearly visible when viewing a location and before you confirm a reservation.




How do I reserve a space?


You reserve a space directly in the Boxcar app. Once you’ve selected a location, and the days you need, click on the Reserve button. If you haven’t already registered and provided your vehicle and billing information, you will be prompted to do so before you are able to Confirm.




How do I know I have a space reserved?


Once you’ve made a reservation, you’ll receive a confirmation email. You’ll also be able to see your reservations under the “Reservations” tab.




How will I know where to park?


Before booking, you’ll be able to see a general description of the location and parking spot(s). Once you’ve booked, you will see a full description of the parking spot, as well as instructions. If you have any additional questions, please reach out to park@boxcarapp.com.




How far in advance can I reserve?


You can reserve same day, and the standard setting gives users the ability to book out 14 days in advance.




What is the cancellation policy?


Cancellation times vary by property. You can see the cancellation deadline when you are reserving a spot, and also in your reservation details. Parking reservations can be cancelled, for a credit, before that time. In order to do that, swipe left on the reservation in the Boxcar app and tap Cancel. Reservations cancelled after the designated time will not receive a credit.




What do I do if someone else is parked in my parking spot?


Mistakes do happen, and if someone is erroneously parked in your spot, please park in the next available spot, and let us know at park@boxcarapp.com. If there are no readily available spots, please find a suitable alternative, and send us an email with the full details. We will make sure that there is a satisfactory resolution.




What happens if I can’t access my space?


If you are unable to access your space, and there is no readily available alternative, please email park@boxcarapp.com, preferably including a photo of the problem. You will not be charged for that day. Boxcar will also compensate you for any additional reasonable out of pocket expense incurred.




Who do I contact if I need support?


Please email support@boxcarapp.com. In the event of an emergency, please call 908-485-PARK (7275).




Can I park overnight?


Many of our locations offer overnight parking for an additional fee. For more information, email support@boxcarapp.com.




I have more than one car. How do I let you know which car I am parking?


If you have more than one car, you can specify which you are parking each day by tapping the three dots in the top right corner of your reservation and choosing the correct vehicle from the drop-down menu.




Each of my reservations is only a few dollars. Why do large charges show up on my credit card bill?


Our billing is done every feew days, so multiple reservations are often charged together. If you ever have a question about a specific charge, email support@boxcarapp.com. Any correct charges that are disputed through your credit card company will incur a $15 fee, so please check with us first.




Don't see your question here?


Email us at support@boxcarapp.com and we'll answer your question right away.




Do Boxcar credits expire?


Welcome credits expire after 30 days. Most other credits expire after 1 year.




Can I use a commuter benefits account to pay for my Boxcar services?


Yes, you can! We are currently able to direct bill to a number of commuter benefits providers. If you would like to inquire about your specific provider, please email us at support@boxcarapp.com.




How do I delete a credit card, or change my default card?


From the Boxcar app home screen swipe left, then tap Cards. You can then slide the card that you would like to edit to the left. Set the card as your default by tapping the Bus Symbol (Transportation), Car Symbol (Parking), or Briefcase Symbol (Workspace). You can also tap DELETE to delete a card from your account.




How do I cancel a reservation?


You can cancel a reservation by going into the “View My Reservations” tab, sliding the reservation to the left, and clicking on the “CANCEL” option that appears.





 

Membership FAQ

What is a Boxcar Membership?


Monthly memberships provide discounts on parking and bus tickets, as well as other perks like extended booking and cancellation windows.




How do I see the available options?


From the left-hand menu on the Boxcar home screen, tap Browse Memberships.




How do I purchase a membership?


From the Browse Membership screen, tap the + under the membership you would like. Confirm the purchase, and you are all set!




Does a Boxcar membership renew automatically?


Yes, your membership will renew on the 1st of each month.




Is the cost pro-rated if I purchase mid-month?


Absolutely. If you purchase a membership mid-month, the fee will be automatically pro-rated for the rest of that month.




Can I pay for a membership with my transit card?


Due to the rules governing transit accounts, you cannot pay for a membership fee with a transit card. Please add a personal card to your Boxcar account and set it as the Misc. default (by swiping left on the card info and tapping the briefcase icon).




Can I have more than 1 membership?


Absolutely! If you both park and ride with Boxcar, you can have memberships for each and save even more.




Does the discount apply automatically?


As long as you have an active membership, the discount will apply automatically each time you make a reservation. You’ll see it reflected on the checkout screen.




What about reservations I’ve already booked?


Membership discounts are not retroactive.




How do I cancel a membership?


From the left-hand menu, tap Browse Memberships, then My Memberships. Tap the – below the membership you would like to cancel. Cancellations take effect on the 1st of the following month.




Do memberships run for 30 days, or a calendar month?


Memberships are charged on the 1st, and run for the calendar month.





 

Contact Us

Phone: (908) 485 - PARK (7275)

Email: support@boxcarapp.com

Address: 14 Fairmount Ave
Chatham, NJ 07928

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