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• How do I cancel a reservation?

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You can cancel a reservation by going into the “View My Reservations” tab, sliding the reservation to the left, and clicking on the  “CANCEL” option that appears.

 

• How do I delete or “make default” a credit card

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From the “My Cards” screen (Home Screen > Update My Account > Cards), drag the card that you would like to edit to the left. You will see 3 options: DEFAULT w/ Bus Symbol (Transportation), DEFAULT w/ Car Symbol (Parking), and CANCEL. Click on the option that you prefer.

 

• Can I use a commuter benefits account to pay for my Boxcar services?

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Yes, you can. We are currently able to accept a number of commuter benefits providers. If you would like to inquire about your specific provider, please email us at support@boxcarapp.com.

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Parking FAQs:

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• What is Boxcar Parking?

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Boxcar is a platform designed to connect parkers with property owners who have excess and available space (whether it be a lot, driveway, or garage). We focus on finding parking spots in areas where current demand outstrips supply.

 

• How does it work?

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Your first step will be to download the Boxcar App. From there, you will have the ability to sign up and make reservations. All reservations are guaranteed, and we never overbook, so you can be confident that you’ll have the space, when you need it.

 

• What is the cost?

Parking spot costs can vary by town, and location. Each parking spot will have a price associated with it, and it will be clearly visible when viewing a location.

 

• How do I reserve a space?

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You reserve a space directly in the Boxcar App. Once you’ve selected a location, and the days you need, you’ll click on the “Check Out” button. If you haven’t already registered and provided your vehicle and billing information, you will be prompted to do so, before you are able to reserve.

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• How do I know I have a space reserved?

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Once you’ve reserved, you’ll receive a confirmation. You’ll also be able to see your reservations under the “Reservations” tab.

 

• How will I know where to park?

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Before booking, you will be able to see a general description of the location and parking spot(s). Once you’ve booked, you will be able to see a full description of the parking spots, as well as instructions as to where to park. If you have any additional questions, please reach out to park@boxcarapp.com.

 

• How far in advance can I reserve?

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You can reserve same day, and the standard setting gives users the ability to book out 14 days in advance. Upgraded accounts allow for booking reservations up to 1 month in advance.

 

• What is the Cancellation Policy?

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We have a very flexible cancellation policy. This means that you can cancel your reservation up to 5 minutes before the stated start time.

 

• What do I do if someone else is parked in my parking spot?

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Mistakes do happen, and if someone is erroneously parked in your spot, please park in the next available spot, and let us know at park@boxcarapp.com. If there are no readily available spots, please find a suitable alternative, and send us an email with the full details. We will make sure that their is a satisfactory resolution.

 

• What happens if I can’t access my space?

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If you are unable to access your space, for any reason, and there is no readily available alternative, you will not be charged for that day. Boxcar will also compensate you for any additional reasonable out of pocket expense incurred.How far in advance can I reserve a parking spot?

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